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Home  l  Customer Service

All items in this subcategory


Article

A Better Way to Talk With Unhappy Customers

No matter how much customer care training we conduct, some customers will dislike our service. How are we likely to respond?
Submitted by Administrator Rusbiz Portal - December 18 2007  Viewed: 4912.
Rating: 0.00   Votes: 0. Last Edit: December 18 2007

Article

Six Keys to Creating Wow Customer Service Experiences

Its unfortunate that most businesses today dont realize that they are regularly losing valuable customers if they dont focus on providing an exceptional customer service experience.
Submitted by Administrator Rusbiz Portal - December 18 2007  Viewed: 4728.
Rating: 0.00   Votes: 0. Last Edit: December 18 2007

Article

Who Showed Up At Your Customer Today?

If you have a business-to-business company, your customers may not actually touch or experience your product daily. Your customers' experiences are being driven by many interactions which either were the result of a problem with your service, or som
Submitted by Rusbiz Librarian - August 02 2006  Viewed: 4719.
Rating: 0.00   Votes: 0. Last Edit: August 02 2006

Article

Customer Management Relationship

The catch phrase of the 1990s, Customer relationship management, was an instant darling of large and medium business houses, which in theory promised to develop and manage a happy and cordial relationship with customers. Now a decade and more into...
Submitted by Rusbiz Librarian - August 02 2006  Viewed: 4845.
Rating: 0.00   Votes: 0. Last Edit: August 02 2006

Article

Always Thrill the Customer

What are you doing everyday to make sure the customer turns to your organization for all their needs? Thrilling the customer should be a way of doing business and not something that is an exception.
Submitted by Rusbiz Librarian - August 02 2006  Viewed: 4756.
Rating: 0.00   Votes: 0. Last Edit: August 02 2006

Article

Is It Time To Start Paying Commissions To Customer S...

You pay commission for each closed sales to your sales reps. You don't pay any commission to your customer service reps. Perhaps you should. Perhaps it's time to start paying commissions to your customer service reps. Here's why.
Submitted by Rusbiz Librarian - August 01 2006  Viewed: 4767.
Rating: 0.00   Votes: 0. Last Edit: August 01 2006

Article

Customer Service or Customers Serve Us?

What can be done to make the experiences we have with businesses more enjoyable, satisfying and fun? The answer is to be found in the implementation of the seven "Fs" of making customers' experience with your organization outstanding and memorable.
Submitted by Rusbiz Librarian - August 01 2006  Viewed: 4738.
Rating: 0.00   Votes: 0. Last Edit: August 01 2006

Article

10 Simple Ways to Signature Service

Simple (and Free) Customer Service Solutions for Restaurants and Eating Establishments.
Submitted by Rusbiz Librarian - August 01 2006  Viewed: 4748.
Rating: 0.00   Votes: 0. Last Edit: August 01 2006

Article

Are All Drop Shippers Evil?

Do business with the devil and don't suprised when you get burned. The drop shipping world is filled with many people who do not have your company's best interest in mind, they just want your money. Then offer terrible customer support, but you can a
Submitted by Rusbiz Librarian - July 31 2006  Viewed: 4720.
Rating: 0.00   Votes: 0. Last Edit: July 31 2006

Article

Intelligent Business Makes Sense

We so often worry about providing customer service that we blindly apply the dictum 'The Customer Is Always Right' without thinking whether it works.
Submitted by Rusbiz Librarian - July 28 2006  Viewed: 4759.
Rating: 0.00   Votes: 0. Last Edit: July 28 2006

Article

Inbound Call Center Pricing

Having a call center is fast becoming a necessity for any business. Whether you are a one-man business operating at home or a multinational company spanning across the globe, having a call center can help boost your business immensely.
Submitted by Rusbiz Librarian - July 27 2006  Viewed: 4761.
Rating: 0.00   Votes: 0. Last Edit: July 27 2006

Article

Email - The New and Effective Customer Service Solution

Do you remember the days when the only way to communicate with someone was either in person or on the phone? It actually does not seem that long ago does it? Where has the time gone? Times have changed and they've changed fast. Now you can commun
Submitted by Rusbiz Librarian - July 26 2006  Viewed: 4753.
Rating: 0.00   Votes: 0. Last Edit: July 26 2006

Article

Pay Attention to Details

The magic behind every outstanding performance, exceptional meal, fine piece of furniture, jewelry, or clothing is always found in the smallest of details. Those who enjoy the greatest success understand that it takes hundreds of small, seemingly...
Submitted by Rusbiz Librarian - July 26 2006  Viewed: 4734.
Rating: 0.00   Votes: 0. Last Edit: July 26 2006

Article

Work At Home Inbound Call Centers

Call centers have become an important aspect of any successful business. They fulfill the need for communication between a company and its customers. Businesses usually have their own in-house call centers, while others employ the services of other c
Submitted by Rusbiz Librarian - July 26 2006  Viewed: 4957.
Rating: 0.00   Votes: 0. Last Edit: July 26 2006

Article

Credit Policy - Rules For Successful Computer Consul...

Credit polices are set for your protection. Make sure you establish the willingness, ability, and history of payment by establishing clear and concise credit policies.
Submitted by Rusbiz Librarian - July 26 2006  Viewed: 4737.
Rating: 0.00   Votes: 0. Last Edit: July 26 2006

Article

Fixed Price Contracts For First Time Customers

Fixed price contracts are the best and safest method when working with a customer for the first time. You put clients at ease, you reduce your risk, and you establish willingness and ability to pay buy using fixed price contracts.
Submitted by Rusbiz Librarian - July 26 2006  Viewed: 4756.
Rating: 0.00   Votes: 0. Last Edit: July 26 2006

Article

Understanding Clients or Customers-Fool Proof Secrets

If you could buy fool proof secrets that would bring more clients or customers to need your product or service, would you buy them?.
Submitted by Rusbiz Librarian - July 26 2006  Viewed: 4756.
Rating: 0.00   Votes: 0. Last Edit: July 26 2006

Article

Your eBay Lifeblood: Customer Service

Selling merchandise on eBay is a business. While your choice of product is fundamental to the success of that business, customer service can be the make or break factor.
Submitted by Rusbiz Librarian - July 25 2006  Viewed: 4715.
Rating: 0.00   Votes: 0. Last Edit: July 25 2006

Article

Customers and Unions: The Proof is in the Pudding

In the final analysis, the proof is in the pudding. If the employees at Wal-Mart think they can get a better deal with a union, why haven't they organized? Could it be that they read about General Motors, Ford, Delphi, Delta, and so many other firms
Submitted by Rusbiz Librarian - July 25 2006  Viewed: 4850.
Rating: 0.00   Votes: 0. Last Edit: July 25 2006

Article

20 Business Telephone Etiquette Tips

I think of the many opportunities I have to offer assistance to the companies who have not made the connection between untrained employees in the area of proper telephone etiquette and reduced profits. Every connection an employee has with a customer
Submitted by Rusbiz Librarian - July 25 2006  Viewed: 4855.
Rating: 0.00   Votes: 0. Last Edit: July 25 2006

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